Oxford Ahead — Support

Last updated: 3 October 2026

Need help with Oxford Ahead? Here are the most common questions.

How do I set up a commute route?

Open the Routes tab, tap "Add a route", then enter your home/start address, destination, and your usual schedule. We'll watch traffic, school calendars and weather and alert you when to leave earlier.

How do subscriptions work?

The free plan lets you pick up to 2 alert days per week. The Plus subscription unlocks unlimited alert days, Live traffic notifications and the full traffic map. Subscriptions are managed through the App Store / Google Play — you can cancel anytime from your device's subscription settings.

How do I stop journey tracking?

Tracking only runs during an active commute and stops automatically on arrival. You can also stop it manually from the "Live" screen, or disable it entirely in Settings → Privacy & location.

I have a redeem code

Open Settings → Subscription, then enter your code in the "Redeem code" field. Codes are single-use and extend your Plus access by their stated duration.

Still need help?

Contact us at support@oxahead.app and we'll get back to you as soon as we can.